Email Support
Best for account, billing, technical, and privacy requests.
XeanVI Support
Contact XeanVI
Need help with your account, billing, or broker connection? Setting up paper trading (practice trades with no real money)? Email or call XeanVI.
We answer during U.S. stock market hours, Monday to Friday.
Account Support
Billing Help
Broker Connection Help
Privacy Requests
Contact Methods
Phone
Call during U.S. market hours. We pick up when we can.
Mailing Address
XeanVI
2900 Acline RD
Punta Gorda, FL 33950
Business Hours
Monday–Friday
9:30 AM–4:00 PM Eastern Time
Closed on U.S. market holidays
Support Topics
Account Access
Can't log in or need a profile change? We can help.
Billing & Stripe
Questions about your plan, card, invoices, or a Stripe charge.
Broker Connections
Help connecting your broker (the company that holds your money and places your trades), paper or live, or fixing a connection that won't go through.
Playbook & Paper Trading
Help setting up your playbook (your risk per trade, scan mode and stocks to skip) and your first paper trades.
Technical Platform Issues
Tell us when a page is slow or something breaks.
Legal & Privacy Requests
Write to us about our terms, your data, compliance, or legal notices.
Important Trading Disclaimer
XeanVI is a software platform and does not provide investment, financial, legal, or tax advice. XeanVI is not a broker-dealer, investment adviser, bank, custodian, or exchange. Trading involves risk, including possible loss of capital. Users are responsible for their own trading decisions, broker account settings, risk controls, and compliance with broker and market rules.
Response Time
We reply within one business day, often sooner. Complex account or billing issues can take longer.