Email Support
Best for account, billing, technical, and privacy requests.
XeanVI Support
Contact XeanVI
Need help with your account, billing, broker connection, paper trading setup, or platform access? Use the information below to reach XeanVI.
Support is generally handled during regular U.S. market hours.
Account Support
Billing Help
Broker Connection Help
Privacy Requests
Contact Methods
Phone
Available during regular U.S. stock market business hours when possible.
Mailing Address
XeanVI
2900 Acline RD
Punta Gorda, FL 33950
Business Hours
Monday–Friday
9:30 AM–4:00 PM Eastern Time
Excluding regular U.S. market holidays
Support Topics
Account Access
Help with login issues, account access, and profile-level support requests.
Billing & Stripe
Questions about subscriptions, payment methods, invoices, and Stripe billing events.
Broker Connections
Support for Broker paper/live connection setup and broker authorization troubleshooting.
Playbook & Paper Trading
Guidance on playbook setup steps and paper trading onboarding workflows.
Technical Platform Issues
Report website performance problems, feature errors, or platform behavior issues.
Legal & Privacy Requests
Contact us for terms, privacy, compliance, or formal legal communication requests.
Important Trading Disclaimer
XeanVI is a software platform and does not provide investment, financial, legal, or tax advice. XeanVI is not a broker-dealer, investment adviser, bank, custodian, or exchange. Trading involves risk, including possible loss of capital. Users are responsible for their own trading decisions, broker account settings, risk controls, and compliance with broker and market rules.
Response Time
We aim to review support and business inquiries as soon as reasonably possible. Response times may vary based on request type, account status, market hours, and support volume.