This Privacy Policy explains how XeanVI collects, uses, stores, and shares information in connection with our website, SaaS platform, trading automation tools, broker integrations, billing systems, analytics, and email communications.
We use information to provide and secure accounts; process subscriptions via Stripe; connect to brokers you authorize; operate scans, alerts, automation, execution workflows, journaling, and support; send transactional, billing, security, legal, and product notices; detect abuse; debug issues; monitor performance; and comply with law.
Where applicable, we process data to perform our contract with you, pursue legitimate business interests, maintain platform security, comply with legal obligations, and rely on consent where required (including certain marketing and cookie uses).
We use third parties such as Stripe (billing), supported brokers (broker connectivity/order routing), Brevo (email), Google tag/Google Ads conversion tracking where configured, Meta Pixel (marketing attribution on public (unauthenticated) pages where active), hosting/cloud/database providers, and AI/market-data providers. Each third party has independent terms and privacy practices that govern its services.
XeanVI may store encrypted broker access tokens and account identifiers to maintain broker connectivity features. XeanVI does not store bank login credentials or full payment card numbers. You may disconnect broker access where supported, and revocation may also require action in your broker account. Certain connection and audit records may be retained as needed for legal, security, backup, and compliance purposes.
We use cookies and similar tools for authentication, session management, security, preferences, analytics, and marketing attribution. Blocking cookies in browser settings may limit platform functionality. Google tag/Google Ads and Meta Pixel are used on our public (unauthenticated) pages for campaign performance measurement where configured; they are not persistently loaded within the authenticated, signed-in areas of the platform. A single conversion event (for example, on completing sign-up or a subscription purchase) may fire once immediately after you are redirected into your dashboard, after which no persistent advertising or analytics tags run while you are signed in.
We may share information with service providers, broker/payment/email/analytics partners, for legal or regulatory requests, for fraud/security prevention, in business transfers, and through aggregated or de-identified reporting. XeanVI does not sell personal data in the ordinary sense and does not sell broker credentials or trading data.
We retain account, subscription, broker connection, log, trading, and support data for as long as needed to provide services, comply with law, resolve disputes, enforce agreements, and support security/audit and backup operations. After account deletion, we remove or de-identify data where reasonably possible, subject to legal, billing, security, and backup retention needs.
We use administrative, technical, and organizational safeguards, including TLS in transit, hashed passwords, encrypted sensitive tokens, and access controls with monitoring. No system is perfectly secure. You are responsible for safeguarding account credentials, broker account access, and device security.
Depending on your location and applicable law, you may have rights to request access, correction, deletion, export, or marketing opt-out. You may also control cookies in browser settings. Rights for California/other U.S. states and EU/UK users vary by jurisdiction and are subject to legal exceptions.
XeanVI is not intended for individuals under 18 years old, and we do not knowingly provide services to minors.
If you access XeanVI from outside the United States, your data may be processed in the United States and other countries where our providers operate.
Browser “Do Not Track” and similar signals may not be uniformly recognized across systems. You can manage cookie settings in your browser, use platform/browser ad personalization controls where available, and contact support regarding available privacy choices.
We may update this Privacy Policy periodically. Changes are reflected by updating the “Last Updated” date. Continued use of the Service after updates become effective means you accept the revised policy.
For privacy questions, data requests, account questions, billing questions, subscription issues, broker connection support, or general business inquiries, you may contact XeanVI using the information below:
Business Name: XeanVI
Mailing Address: 2900 Acline RD, Punta Gorda, FL 33950
Email: admin@xeanvi.com
Phone: 941 529 7990
Business Hours: Monday through Friday, 9:30 AM to 4:00 PM Eastern Time, excluding regular U.S. stock market holidays.
You may also visit our Contact page for support topics, response-time information, and platform-related contact guidance.